Return Eligibility

To qualify for a return, your item must meet the return requirements below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, packaging, accessories, and included materials should be returned with the item when applicable.
• The item must not be damaged, altered, stained, scented, or affected by wear after delivery.
• Proof of purchase or order information may be required to confirm eligibility.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale at the time of purchase.
• Items that have been worn, washed, altered, damaged, or used.
• Items returned without original tags, packaging, or included accessories when required.
• Personalized, customized, or special-order items, if applicable.
• Gift cards or digital items, if applicable.

If you are unsure whether your item is eligible, please contact us before sending it back.

How to Start a Return

To start a return, please contact our customer service team at [email protected]. Do not send your return before receiving instructions from us.

Please include the following information in your message:

• Your full name and email address.
• Your order number.
• The item name, size, color, or style, if applicable.
• The reason for your return request.
• Photos, if the item arrived damaged, defective, or incorrect.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details. We do not display a fixed return address because return instructions may vary by order.

Return Shipping Cost

Peter Millar provides 30 Days Free Returns for eligible items. Return shipping is free only when the return is approved and completed according to the instructions provided by customer service.

Returns sent without approval, sent to the wrong location, or shipped without following our instructions may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed within 3–15 days after the returned item is received and inspected.

Refunds are typically issued to the original payment method used for the order. Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.

Exchanges

If you need a different size, color, or item, please contact us at [email protected] before sending anything back. Our team will review your request and provide the next steps based on item availability and return eligibility.

If an exchange is not available, you may be guided to return the eligible item and place a new order.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number and clear photos of the item and packaging so our customer service team can review the issue.

Please do not discard the item or packaging until our team has provided instructions.

Final Sale Items

Items marked as final sale are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect. If you believe there is a problem with a final sale item, please contact customer service for review.

Contact Information

For return questions, exchange requests, damaged or wrong item support, or return instructions, please contact Peter Millar customer service at [email protected].