Order Processing Time

Peter Millar begins processing orders after the order is successfully placed and payment is confirmed. Standard order processing time is 1–3 days.

Processing time may include order review, item preparation, packing, and shipment handoff. Processing time is separate from estimated delivery time.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery timing may vary depending on destination, order details, local delivery conditions, weather, customs review, or other circumstances outside normal processing.

Delivery estimates are provided to help customers understand the typical timeline. They are not a guaranteed arrival date.

Shipping Destinations

Peter Millar provides Free Worldwide Shipping to available delivery destinations. Some locations may require additional review if delivery service is limited, restricted, or temporarily unavailable.

If we are unable to ship to the address provided, our customer service team will contact you using the order contact information.

Shipping Rates

Shipping is free worldwide for eligible orders. Customers do not need to pay a separate standard shipping fee at checkout when Free Worldwide Shipping applies.

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking details may be sent to the email address used at checkout. Tracking information usually updates within 1–3 days after shipment.

If your tracking link does not update immediately, please allow the tracking system time to refresh. If there is still no update after the expected tracking update window, contact us for support.

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. Peter Millar is not responsible for delays caused by incorrect, incomplete, or undeliverable address information provided at checkout.

If you notice an address issue after placing your order, please contact us as soon as possible at [email protected]. We will do our best to review your request, but address changes may not be possible once an order has entered processing or shipment.

Customs, Duties, Taxes, and Government Charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be asked to pay additional customs duties, import taxes, brokerage fees, or government charges for an eligible Free Worldwide Shipping order. If you receive a request for such fees, please contact us before making any payment.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, damaged, or delivered incorrectly, please contact Peter Millar customer service at [email protected].

To help us review your request, please include:

• Your full name and email address.
• Your order number.
• Your tracking number, if available.
• A brief description of the issue.
• Photos of the package or item, if the shipment arrived damaged.

Damaged or Wrong Items

If your order arrives with damaged items or the wrong item, please contact us as soon as possible. Include your order number, item details, and clear photos so our team can review the issue and provide the next steps.

Please keep the item and packaging until our customer service team has provided instructions.

Contact Information

For shipping questions, tracking support, address issues, customs-related questions, delayed packages, or damaged delivery concerns, please contact Peter Millar customer service at [email protected].